Privacy Policy for Banyan Balance
At Banyan Balance, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy describes how we collect, use, and disclose information when you visit our website, utilize our personalized anti-aging lifestyle programs, advanced skincare routines, hormone balance assessments, expert video consultations, and progress tracking services.
By accessing or using our online platform and services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect various types of information to provide and improve our services to you, tailored to your health and wellness journey.
Personal Data you provide directly to us:
- Contact Information: Such as your name, email address, phone number, and mailing address when you register for an account, subscribe to our newsletter, or contact us.
- Demographic and Health Information: Including age, gender, date of birth, health history, lifestyle habits, skin concerns, hormonal symptoms, and other relevant information necessary for personalizing anti-aging programs, skincare routines, and hormone balance assessments. This may include responses to questionnaires and assessments.
- Consultation Information: Details shared during expert video consultations, including health goals, concerns, progress, and recommendations.
- Photos and Progress Data: Before/after photos and other data you submit for progress tracking and showcasing results. You will be explicitly asked for consent before any such visual content is used for promotional purposes.
- Payment Information: While we process payments through third-party services, we may collect billing address information. We do not directly store credit card details.
Data collected automatically:
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, device type, operating system, pages viewed, time spent on pages, and referring URLs.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information.
How We Use Your Information
We use the collected information for various purposes, including:
- To Provide and Maintain Our Services: Including delivering personalized anti-aging programs, skincare routines, hormone balance assessments, and conducting expert video consultations.
- To Personalize Your Experience: Tailoring content, recommendations, and services based on your health goals and collected information.
- To Track Progress: Allowing you to monitor your journey and for us to understand the effectiveness of our programs.
- To Communicate with You: Sending updates, newsletters, marketing and promotional materials (where consented), and responding to your inquiries and feedback.
- For Internal Analytics and Improvement: Understanding how our services are used, diagnosing technical issues, and improving the functionality and content of our online platform.
- To Ensure Security: Detecting and preventing fraud or other malicious activities.
- To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.
How We Share Your Information
We do not sell your personal data. We may share your information in the following circumstances:
- With Service Providers: We may engage third-party companies and individuals to facilitate our service, provide service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Business Transfers: If Banyan Balance is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
- For Legal Disclosure: We may disclose your personal data in good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Banyan Balance, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
- With Your Consent: We may disclose your personal data for any other purpose with your explicit consent, especially for showcasing before/after results.
Data Security
The security of your data is paramount to us. We implement reasonable technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for providing our services, fulfilling legal obligations, resolving disputes, and enforcing our agreements.
Your Data Protection Rights (GDPR & Other Laws)
Depending on your location, you may have the following data protection rights concerning your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You have the right to withdraw your consent at any time where Banyan Balance relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the legally required timeframe.
Children's Privacy
Our service is not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, your data, or would like to exercise any of your data protection rights, please contact us:
Banyan Balance
7890 Pine Needle Way, Suite 300
Portland, OR, 97204, USA